faq1

Yes, the cost of the item plus shipping is all you will pay to ironskyhelmets.com.

faq2

Currently there is no VAT charged or reclaimable on these products. Any changes to this situation would be posted on the website immediately.

faq3

As all of our products are made within the EU you will be liable for no additional import duties or taxes provided you are ordering from one of the 28 EU member states: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

Residents of all other European countries outside of the above list may be required to pay such duties on imported goods.

All overseas customers, i.e. beyond Europe, should be aware that their orders may be subject to import taxes and duties etc. We do not charge for these taxes . They are the sole responsibility of the purchaser who must pay any duties, taxes or additional fees charged by their own Countries and governments for the import of these items.

faq4

Unfortunately no. This is a large item which needs extra packaging and a fairly large box. The size and weight mean that we have no economical options with the British Royal Mail service and so have to use couriers for all our shipping both within the UK and overseas. We pass only the actual cost of shipping on to you.

faq5

No, all goods are declared at their full value, and the buyer will be responsible for all of the import duties and taxes charged by their local government. It is ultimately the customer’s responsibility to be aware of their own import costs.

faq6

You will receive an e-mail from ironskyhelmets.com confirming your order and the shipping charges. The order will then be processed, and your items will be shipped as soon as possible. You will be notified of any anticipated delays in despatch. Once your item has shipped, you will receive an e-mail from ironskyhelmets.com with your tracking number.

faq7

Yes you can. All we ask is 20% as a non-refundable deposit on credit or debit card with the balance settled over additional payments throughout the following two to four months. Your item will then be shipped on completion of the plan. Should you decide to cancel the plan, any funds in your account other than the initial non-refundable, non-transferrable 20% deposit will be returned to you within 30 days. Please contact us at info@ironskyhelmets.com if you wish to take this option.

faq8

Yes it is. Only 300 of the Moontrooper helmets will be made. Absolutely NO numbers are being kept back by ourselves for investment or collectable reasons. If you are our first customer then you really will receive helmet number 1 of 300. All the Certificates of Authenticity (COAs) are individually hand stamped with the issue number.

faq9

Your COA number will be allotted on the date of purchase not on the date of despatch therefore if you order early you will be given a lower issue number.

faq10

No, this is not a real gasmask. It is a replica of a film prop. It contains no working components and has no function whatsoever.

faq11

No. The helmets are sent in extremely strong plain boxes without any printing.

faq12

The postal box measures approximately 31 x 32 x 42 cm.

faq13

The display base measures 14 x 14 cm, the maximum width of the helmet from side to side is 28 cm, the depth from front to rear is 30 cm, and the overall height when mounted on its display base is 47 cm.

faq14

To maintain our extremely high standard of production the helmets are made in batches of 25. If your order is received when one of these batches has recently been finished, or when we are holding stock, we will process and ship usually within three working days.

At other times there may be a delay and this could be up to 28 days. As soon as we receive your order we will email you with the projected delivery date, although we will always try to make sure we process all orders as speedily as possible.

faq15

Our products are designed and intended for display only and are not deemed fit for any other use or purpose. The helmets are hollow and can be placed on a mannequin head if required. They are NOT however supplied as or advertised as costumes and ironskyhelmets.com cannot accept any responsibility for damage or injury of any description or type that occurs if an item is worn.

faq61

Absolutely not. These are adult collectors items only and are totally unsuitable for children. You will be asked to verify you are over 18 before your order can be accepted.

faq71

If goods are found to be damaged on receipt you must contact ironskyhelmets.com immediately and we will get in touch with the courier company. You should store the goods in the original packaging and wait to be contacted by the courier. On no account should you send the goods back before they have been inspected by the courier because this will void the shipping insurance and no credit will be given. The goods must be kept at the original delivery address until they have been inspected by the courier.

faq18

It is the Buyer’s responsibility to ensure that any property purchased from ironskyhelmets.com enters the shipping location lawfully, that any duties and taxes have been paid and that all required export procedures, regulations, and laws were properly complied with. Buyer understands and agrees that ironskyhelmets.com shall have no obligation or responsibility for complying with any export procedures, regulations, or laws applicable to the property.

faq91

No, our products and publicity material contain NO banned or offensive badges or imagery.

You should note though that they are designed and intended for PRIVATE display and ownership. The responsibility for displaying any of these items in PUBLIC is totally that of the purchaser to satisfy themselves of any regulations pertaining to public displays relative to their own specific country and its laws.

All items are display products only and are based on fantasy images within a make believe science fiction movie, not real life or genuine historical events.

political disclaimer

ironskyhelmets.com do not support or promote ANY political ideology be that right wing, left wing or centre. ironskyhelmets.com do not endorse any extreme political , racist or sexist views of any political party either past or current.

Terms and Conditions

FAQ

E-mail: info@ironskyhelmets.com

Tel: +44 (0)1761 239197